ACTION will continue to notify service failures by twitter

ACT Chief Minister and Minister for Territory and Municipal Services, Katy Gallagher, said today that ACTION will extend its successful trial of tweeting service updates during the weekday morning peak period.

“The ACTION Twitter trial has received significant positive feedback from bus users who appreciated being able to access information updating them about their morning services,” the Chief Minister said.

“@ACTIONbuses has added over 300 new followers over the last four weeks of the trial and now have over 1100 followers.

“While less than 0.5% of ACTION services are not delivered due to issues such as breakdowns, Twitter is proving to be a great way of letting people know when their bus has been cancelled so they can consider alternative plans, particularly if they are travelling on a low frequency route.

“Service delivery information will continue to be tweeted between 7.30 am to 9 am from Monday to Friday,” the Chief Minister said.

ACTION’s Twitter feed also provides information on major service disruptions, changes to routes and timetables, event-related transport information and consultation opportunities relating to ACTION.

“The use of Twitter is just one way in which the ACT Government is aiming to improve information sharing. We are currently working on implementing a real-time arrival and departure passenger information system which is due for release in 2013,” the Chief Minister said.

“The ACT Government recognises that improving information delivery to passengers is a key way to encourage more people to use public transport. ACTION users also have access to the online and smartphone enabled Trip Planner through Google Transit.  This enables passengers to plan customised point-to-point trips from their desktop or mobile,” the Chief Minister concluded.

Bus users are reminded that the best way to provide feedback on ACTION’s services is via the online feedback form at www.action.act.gov.au or by calling 13 17 10.

Follow @ACTIONbuses on https://twitter.com/