Media Release – Shane Rattenbury MLA

A 12 month trial of the ACT’s new demand responsive flexible transport initiative is off to a positive start since its launch earlier this month with over 30 regular trips currently scheduled and many more expected in the coming months, Minister for Territory and Municipal Services, Shane Rattenbury, announced today.

“This new system aims to better meet the transport needs of the aged, people with disabilities, Aboriginal and Torres Strait Islander people and other transport-disadvantaged Canberrans,” Mr Rattenbury said.

“The flexible bus network provides a fleet of minibuses together with an improved booking system. The new transport model was introduced in conjunction with ACTION’s Network 14 to ensure there is a range of options for those most in need. It is designed to service suburbs within high use areas which include Belconnen, Woden, Weston and the inner south. Each bus is wheelchair accessible and is operated by a member of the Special Needs Transport team within TAMS.

“The service means far more than a simple trip from one point to another. It is an opportunity to enhance social inclusion in Canberra. This new flexible network is designed to ensure Canberrans can travel conveniently during the day to major shopping centres, to visit relatives and friends in hospital, or to attend medical appointments.

“The network includes a new Community Transport Coordination Centre, located at Woden Business Park, Dundas Court, Phillip, which passengers can contact to access information on transport options and book bus travel. The new booking system records the details and travel requirements of eligible passengers and, where possible, matches their requirements with the transport needs of other passengers.

“To make a booking, passengers can call 6205 3555 or 13 17 10. Bookings must be made two days prior to travel. If a bus is full, an alternative option will be offered as the service is flexible by nature. It is a free service to members of the community who have limited access to alternative public transport options.”

Mr Rattenbury said the ACT Government had funded the service for one year initiative and it would be reviewed before being funded further.

Information on the flexible transport network can be found If you wish to make enquires, or to provide feedback, call 6205 3555 or

This page was last updated on 23 September 2014